The login page will open in a new tab. After logging in you can close it and return to this page. Tractor Supply Headquarters Address and Contact. Tractor Supply Headquarters Executive Team. Gregory A. Steve K. Kurt D. John Ordus. Senior Vice President of Store Operations. Colin Yankee. Tractor Supply Headquarters Photos. Tractor Supply Headquarters Photos 1.
Tractor Supply Resources. August 5, at pm. July 20, at am. Once Brittney was so sick with a double ear infection and was bleeding out her ears and working in this condition, while waiting for the new Manager to start. Brittney has been performing as a Team Leader a Assistant Manager for months and as the Store Manager until that position was filled as well. Brittney had very few days off during this time and Sadie and Linda also put in the extra time when asked to work. I overheard Keith the manager ask Sadie to come in on her day off at 10 am and Sadie clarified that 10 am was the time with Keith.
The next day l was in the store picking up Feed and l heard Keith getting angry at Sadie for not coming in at 9 am and when Sadie tried to tell Keith the time Keith told her to come in was 10am, but Keith refuses to accept that. Finally Keith got angry and checked, he discovered Sadie was right but never said anything to Sadie. I could go on and on about the employee problems at TSC but l do not have time.
The ones that hide because they are lazy or refuse to do what they are told, the manager never gets onto those employees. I asked for Brittney who normally takes care of my orders and was told Brittney was sick with the flu and her doctor would not let her come to work and that the manager Keith had written Brittney up?????
Lockhart Texas is a small rural community and we patronize TSC because of Brittney, Sadie and Linda, if they get run off by a manager with personal issues then TSC will loose a lot of business because the other employees including the manager cannot take care of customers efficiently as Brittney, Sadie, and Linda.
You are, however, pretty good at selling dog leashes and flashlights. At this point, you are at the bottom of the food chain. I would like to make a few suggestions: 1st of all your inventory listed should be checked and updated more to ensure what it says you have is currently what you physically have on the floor. We were in the store around ish and never left until about pm. Now on a good note we would love to recognize one of your employees that went above and beyond his call of duty to assist us.
He never once got frusterated or gave up on us. He called many of your stores as well as many of your help desk numbers etc. He just was plain out exceptional and deserves a lot of recognition! He went above and beyond trying to help us get our chainsaw replaced for well over an hour. His name is Doug Mesick. He is awesome! Rural King! I have been using TSC as my first stop for everything Farm for over 20 years.
I will drive 2 hours to Rural King for my big orders and purchases and use my local TSC like a or Circle K for their emergency convenience when I want to pay more. Went to the TSC website to browse for an unvented propane heater. First I got a pop-up wanting me to allow or block the site from knowing my location. I blocked it. Then I got a pop-up that completely prevented me from using the site unless I first entered a specific zip code. That comes later, usually not until the checkout process.
I guess bad service is not limited to in-store shopping. Oh well. Went to get my fork lift tank propane tank filled. New policy they tell me is I have to pay first, then they will credit me for any difference if it did not hold full amount.
How stupid! We have had too many walk offs they tell me. Sounds like this is an employee problem and should be addressed that way. Next will you will want me to pay to enter the store and you will refund me for what I did not buy???
I started using renew gold and was excited Tsc carried the product i pass by one a lot and can swing and grab it right? NOT yes in reality yes if they ever had it I contact manna pro and was told they should have 8 bags at every store. I talked to the manager at new freedom pa store he said he would change It in the computer. So I need feed and no tsc around here has is I have 4 within a 45min drive. I need a fix to this fast I need 6 bags a month my father in law needs 3 and my friend needs 2.
Has never worked in the more than a year. Sent 2 emails and 2 phone calls at beginning. Gave up and just shopped store — then in July this year a new cashier asked if I was a member. Told her the story and she said why not try again.
So I did. Still does not work after several emails over the last two weeks. Got an email said to call and they would walk me through getting profile which they claimed was not finished. I looked and all required info is there. So I tried calling. All you get is a menu that says they have a heavy call load and cuts you off after two repetitions with no in line waiting option for customer. Who is going to call them all day long hoping to ring through?
NO ME. Have they ever tried calling their own business? So I emailed them about the menu on the phone. Answer, you have to enter 4 for sales and then a 9 to speak to representative. I was not purchasing an item. I will never enter any TSC Store again. I can buy my products elsewhere. Too bad because I usually saw things I bought seasonal, clothes, garden accessories, shoes, gloves, tools etc.
By Thursday of the same week, I had a new account set up in my name and my purchases had been transferred over to the new account.
Guess what? They show up. My hat is off to them for finally helping me. I will now keep doing business with them. Young man asked blond headed lady behind what to do. She told him to call it out on the intercom, which he did.
He instructed me go to wait at the propane area. Stood out in propane area for 20 minutes waiting, no one came. I walked back in went straight to blond headed lady.
Explained to her I have waiting and no one showed up. She stated What? I explained that I had been waiting for over 20 minutes. She asked if she was the one that talked to me. I responded, no but you instructed that young man to page for me.
She stated someone will be with you in a minute. So back out I went for another20 minutes and still no one. The same lady came outside and started putting papers on the cattle feeders. Then she went back in the store, without addressing me so I left. Poor customer service. This was the Hillview, KY store. My Mother visited your store in Henderson North Carolina.
One of you employees was so rude and very unhelpful. My Mother says the the employee in fact, dismissed her. She was told that the lady was the night Manager. I think you better send Under Cover Boss over there.
You also might want to train the employees that stocking the shelves is not as important than customers buying items and emptying the shelves. And I left the best for last. My Mom could no longer wait for her to sweep up 3 entire isles and then rearrange the shelves, she stepped up on a ladder to get the dog crate down and that that is when the lady ran over, grabbed my Mothers arm and pulled me off the ladder. There is much more that happened, however, I hope you have cameras in the store so you can watch it for yourself!!!
Tractor Supply Company is the largest operator of rural lifestyle retail stores in the United States. With quiet disappointment — so do I.
Probably not! Want to learn Farsi, anyone? Perhaps, TSC, it is time to honor or veterans! VETERANS: If they do not respond favorably to veterans, we can always take our business down the road to the local feed store and other veteran-honoring businesses!
I want to leave a positive experience I just had. At first I thought I would be typing a negative one to you, but you have an employee who actually put a customer before herself. It seems the rainchecks for the trailers on sale were delayed. We are really needing this trailer and the company stated it would be almost another week before they deliver them.
Connie has decided that a satisfied customer is more important to her than the customer going elsewhere and making a large purchase, so she is going to pick up the trailer herself and have it here tonight.
I surely hope TSC compensates her with a bonus or at least pay her for her time and gas. That to me is true customer service and she deserves to be recognized as one of your best employees! Thanks so much for hiring a caring person. She is the only one who took charge of the situation and I believe she should be made the manager! I buy my corn and Record Rack products from Tractor Supply, also I want to start making short movie of what my trail cameras capture.
For discrimination, and for being falsely accused!!!!!! After being humility and embarrassingly getting the cops called on my boyfriend and I. The worker Lane asked my boyfriend to get the f out of the store. He said we were just at the tractor supply in carroll ohio trying to shoplift. And my boyfriend replied no we just came from new Lexington ohio.
So the worker said to my boyfriend you fit the profile of a thief so it has to be you. What a joke of customer service. Then we get home and call the carroll store and my boyfriend started talking to the employee about the situation and the employee hangs up on my boyfriend. So he calls back and the employee hangs up on him again. So tomorrow we will be getting a hold of corporate and the managers. And our lawyer.
Just a ridiculous situation and the most embarrassing thing that has ever happened to us. I purchased a Gun Safe and a few days later got a flyer from Tractor Supply seen the same safe on sale for dollars less. I think its a rip off that stores wont honor the difference if you purchased the item within a week of the sale. I mean if I knew it would be on sale later I would have waited. So tell me why is the company putting profits over paying customers…Part of me thinks I should just cancel my order and go somewhere else!
Witnessed a very disturbing and discussding scene of harassment and creating a hostile work place and even could be a form sexual harassment at your Sailsbury NC location on Aug.
Overheard 4 or 5 customers talking as they walked out of store during this scene saying they have had issues and problems with this store manager before also and will not patronize store any longer. Concerned and disturbed TSC customer. I had to resort to social media and emailing because not one person has contacted me in regards to an incident that took place in your Oakdale, CA store.
My children and I were in the store shopping on We were in the cat food isle and we heard a man laughing as if he was making fun of someone. A man with grey hair rushed around the customer service desk and proceeded to try to bump chests with a very irritated customer. I later found out that he is the manager of this location! The manager did not handle this situation with a very angry customer well at all.
He appeared to try to bait the customer into hitting him. The customer was very angry and was screaming about the manager saying obscene things about his deceased platoon members and how the manager was committing a crime by claiming to be in the military. If it were not for two very brave female employees who stepped up and had to separate the two someone really would have got hurt.
A phone was slapped out of the managers hand and flew a good 20 — 25 feet away and really could have hurt someone. The manager followed the employees and the customer and still tried fighting with him and never once just shut up. He seemed to be out of control.
At this point, I took my children out of the cart and left a cart full of items and attempted to leave the store. The store manager had ripped off his red vest and was in the parking lot still trying to get this customer to hit him! When this took place I called customer service and it is obvious that TSC does not mind that their manager gets into physical fights in the middle of their store with customers.
I have informed all of my family, neighbors and friends about this incident. I called from the parking lot as I sat in horror watching a grown man try to fight someone probably 30 years his junior! Because of having someone like this run this store, you have lost many valuable customers. The store had multiple customers that fled without making any purchases. If I was one of those poor employees I would feel very ashamed to claim this store.
Kmart and Target in Riverbank now get our business. My father in law has informed me that this manager is still there. The wrong customer will be baited and hurt by this loose cannon of a manager and who will be on the hook? This is my last attempt to point out what occurred in your store, during business hours, with your employees.
Was told a branded product in like new condition would more than likely get an in store credit. Is the corporation of Tractor Supply that set on giving profits to the big money makers, there investors that they forget about the little guy that made Tractor Supply what it is today.
I tried to get it to run in the fall last year with out being able to have success. I talked to my local store Tiffin, Ohio manager. He told me to take the unit to a small engine repair shop and I did in March to be ready for the spring planting garden. I have purchased 2 lawn mowers and I love them, so I thought the same would hold true for a tiller. NOT SO! I had a choice as to where I could have made a purchase the local Lowes and Rural King but chose to stay with a company whom I believed it.
However, after this problem with the tiller, I made a purchase at Lowes for a snow blower and may have to do the same for future purchases. I really like the local store Tiffin, Ohio and the people who work there. It would be a shame to lose a good customer. You can contact me by phone or email. I have read of the comments on this site. I asked a single woman in the local Montana TSC store, whom I was lead to believe was free for the taking, for a date.
Found out she had a boyfriend. End of the chase. But after that the other female employees began acting scared of me, some even hiding when I was in the store. I asked the woman that I had ask for a date what the problem was. Old news, so why bring it up when that was not what my question was about.
TSC Corporate will do nothing about this. They even told her to have her bodyguard near her when I am in the store. This has created a slanderous, defamatory and hostile customer environment for me and I no longer go to that store.
This is in reference to a employee that has worked for this company for 18 yrs and retired recently,she was treated very poorly.
No thank you for all your service or no good bye. Not even a good bye from the DM or Manager in charge now. This is sorry,but you have a real jerk in there now.
Good Luck Not. This manager was hired at the Hartwell, Georgia store after the region manager was made aware of this. There have already been complaints from employees. You have lost my respect as a company and my business….. I have spent several thousand dollars in the past but, will not be back until this situation is rectified….
As an employee of the Tractor Supply co. I think I have a suggestion to help sales at our store and also maybe a suggestion as an advertisement helper. I am an employee as well as a customer. Veterans want discounts on everything, good god! Veterans absolutely got paid for their time served in our military. Putting their lives on the line keeping your life free and a live. They deserve more than just a discount.
First of all User I am a vet and your statement is a little appalling. Your insensitive statement leaves me to think you never served. I do not see you sacrificing years of your life away from family and the safety of you home. Wanted to commend one of your employees at the Millbrook, Alabama store. Derek, one of the sale people, went out in a huge down pour, to help my 16 yr old daughter and her boyfriend safely load lbs of goat feed into the bed of her boyfriends truck.
Like I said, it was pouring rain, and he took it upon himself to carry out the bags, and upon seeing they had to go into the bed of the truck, he used several large trash bags to completely seal in the bags so they would not get wet. I do not normally comment on someone doing their job, as I believe you should do your job to the best of your ability.
But for someone to go out of their way, especially in such bad weather conditions definitely need commending. So thank you Derek. Just letting you know that the two farm stores here in Westerlo closed down. One was an Agway and the owners health went downhill really guick, the second one closed due to owners having enough and want to retire. We have a lot of active farms including horse owners in this area.
Sorry this is all in NY. Just letting you know if interested. I watch as your manger David at the San saba store yelled and cursed a delervery driver out and his passenger. Refusing to unload him and causing a huge scene then said to. I video taped and voice recorded I believe ur manger was unprofessional and needs fired or demoted.
I will never come to this store again and I will have everyone I know boycot this store until something is done. The employees shrug their shoulders and tell me to drive 45 mins one way to Granbury TX. This is bunch of bull crap. I am furious and if I am not satisfied I will spread the word and go somewhere else. They do not always have control or know when a product will come in. I raise and sell Italian Mastiffs, I have 17 as well I am buidling a boarding kennel.
Everytime I need dog food they are either scraping the bottom of the pallet or out. I never get the call or the product. This has been going on for almost a year now, so Monday I go in and not a damn 50 bag of dog food I buy in the store. Never mind the fact that I put in a rain check two weeks ago for food but there is none. I drove all the way to Waynseville and picked up the dog food. So how can a store 40mi. Useless piece of schit!!! What happen, and why was it deleted.
Please respond soon. I purchase this ride mower. Get a life. For you and me spelling is easy. For many people it is not. It does not reflect their intelligence. I am a special education teacher and I know that this is a fact. Find something positive to do for people. When I worked for TSC it was a thing. You are a insult to. I arrived tsc in gray Louisiana at pm.
I would have got it myself. Obviously you have never worked in retail. Maybe you should apply for the mgr job and fix all these problems.
It seems to be a product well suited to your stores. One of the auto parts chains carries aerosol only in some stores but it would be nice to have a local supplier for larger containers 1 gal and up. My husband bought a water fountain from the Murphy Nc. Tractor Supply as a birthday gift for me. The next day when he went to put it together it was missing parts and one of the tubs was cracked.
I immediately called up to the store only to get the most rude person that would not help me at all. She told me that if I wanted another fountain I would have to get on the internet to find one even thou they have a data base and all they have to do is punch in the item number and it will pull up other locations with the item in stock.
But for me to find other locations I have to go to the website and type in a zip code and the website will tell me if that location has one or not. But with out zip codes I cant do anything. Then I copy those cities down and start in doing a zip code search on those cities then go back to the tractor supply website and enter each zip code one by one. It took me the entire day on my birthday but I finally found a store with 3.
They were more than happy to send a replacement to the murphy store but they needed murphy to call and set that up. Eventually they agreed after I threatened to call district.
So my husband goes today to pick up the new fountain and would you believe it…. Another fountain with missing pieces. The lady was very rude and again not helpful. He ended up getting a refund. We have a mini farm and do quite a bit of business there. But after this experience we will never set foot back in a tractor supply. The store just isnt what it use to be and the customer service stinks. I did find that it only seems to be like that with the Murphy store. While on my mission to find a replacement every other store I talk to was very polite and helpful.
Whats going on in Murphy? I sent a previous email about a trailer we bought at TS in Conroe Texas. I put the wrong purchase date. The correct date was may We can not get tags for the trailer because somebody has supposedly registered it. We have the trailer and appear work and still no tags. Need someone to contact me on this issue ASAP. Your store in Midland, GA. They just lost a sell, I went some where else and purchased what I needed.
I was just going to take the matter to arbitration, but now Tractor Supply is looking at court action due to the extenuating cirXXXXstances outlined below:. Description of complaint: Dear Sir: Greetings and Salutations. We are respectfully requesting your authority and influence in a matter concerning fraudulent and irresponsible actions committed by Tractor Supply in Madisonville.
Lacey, the general manager of the store made two costly mistakes for which my family is paying the cost. Due to Ms. Lacey filling out the supplemental insurance incorrectly, the manufacturer MTD in Ontario, Canada voided the warranty on our mower. We were left with no recourse but to be totally monetarily responsible for the maintenance of the machine.. MTD also voided our warranty due to the fact that Ms. Lacey also sent our mower to an unauthorized maintenance facility earlier in the year.
As general manager, she should have known that our particular mower, taken to the wrong facility, would invalidate our warranty.
With our warranty invalid, that made the supplemental insurance worthless. Tractor Supply in Madisonville has been unwilling to give us a replacement mower citing it was not responsible, but referred us to our supplemental insurance which was now invalid. We were now stuck with a broke Lemon mower. My son, Jason, on the eve of June the 1st, went to the tractor supply to try to peacefully resolve the matter. The video and audio in the store will testify to the fact that my son attempted to resolve the issue with a controlled demeanor.
One of the employees, in poor judgement during observation of the matter, called the Madisonville police. I believe this to be a I believe this to be a false report filed and am contemplating filing charges on this Tractor Supply employee. The Madisonville Police officer was extremely aggressive towards my son who has been deemed an incapacitated child over the age of twenty-one. His condition was caused by a TBI. I expressed my concerns about the responding officers behavior, where I once again referred to the store audio and video.
The video and audio, I said, would show the numerous, unwarranted aggressive actions and speech of his officer towards my son.
Tractor Supply should not be able to ignore and shirk the responsibilities they have to my family for their mistakes. My son, although mentally impaired, has almost negotiated a mower replacement when the officer came in. Sir, I am personally a percent disabled combat veteran with twenty-two years of active service. Jason is disabled as is my wife who receives no compensation of her own. We are a disabled household,living on a much earned and deserved fixed compensation.
My family really needs a mower replacement and all we ask is not to be subjected to unwarranted aggressiveness. Sincerely and Respectfully, Floyd L. Postscript: MTD has yet to respond to us. They have voided our warranty fully knowing that we were not, in any way, at fault for the condition of the mower.
The mower is only a year old and still looks new. How do I file a complaint about an employee at one of your stores? I have left a message and spoke with the Manager of the store and I have not had any satisfaction. I spend thousands of dollars a year in your store……But I gladly go somewhere else. This not only sickens me but the customers who were in line with me were disgusted. I am a veteran and have a huge circle of fellow veterans who have served and are still serving our country.
I would appreciate an honest answer. When an employee can cuss a customer out in front of the store and show vulgarity and get by with it something is terribly wrong so why would they give a veterans discount. I am not talking all management at this particular store or all cashiers but a select few and corporate should know who they are because they have been complained about but nothing done.
So what does this say about higher up in corporate. If you get a complaint about employees and wrong doing why do you pass it off instead of sending someone in to investigate and talk to the employees and take statements and make that store a better place to shop and work. And set up a veterans discount for heaven sake. We did the Grand Opening of the Tractor Supply store last year, and we were promised that we would get a donation from the store according to the amount made during the Clover drive.
We were asked again to participate in the Clover drive this year, and the kids came and participated 2 Saturdays and helped with this annual event. They donated in good faith their money, because they were told they would get it back and a lot more. Please contact me as soon as you can, our 4-H kids just want to be able to buy t-shirts to wear for the 4th of July Parade this year. They only give Give 4-H their money!!!
Another manager fired in southwest Florida. Robert is the DM and wow corporate you have top producers and are allowing this man to degrade humiliate and fire everyone in his path. So all those people are the problem. Wake up. Robert your DM is the real problem.
Corporate wake the F up you are losing employees and customers. Not like you care but continue this way and I see class action law suit against the corporation for the poor treatment of employees. I hope everyone still employed files hostile work environment and makes corporate see the error of their ways! Corporate Why is it that Robert Williams territory south west Florida has so many managers, team leads and members quitting? Could it be him and his awful leadership and constant degrading and belittling and his inability to treat others humanly.
Wake up corporate TSC. You have lost a lot and are going to lose much more. Unless this is the type of leadership and character you want to portray? No one has the right to treat you this way what happened to building up your team instead of every chance you get break them down. I blame his bosses and their bosses this comes from the top down. I have been in management for years work for corporation and NEVER have I seen this management style except in a prison or boot camp.
Fire Robert Williams who supports me!!! Elizabeth, Degradation humiliation, and sexual harassment are the way tractor supply operates these days. Save yourself the headaches and find a decent place to work for. I have collected stories from many women and a few men. I would very much like to include your story. The district manager they have in the southwest sounds a lot like yours.
They are following the path Wal-Mart took after the founder died and then his son who had taken over. Before that Wal-Mart was a very good place to work, as was tractor supply about a decade ago.
Speaking to corporate will only cause then to harass you and use you as a scapegoat. If you would send me your story I would love to hear it and include it. I have heard of wrongful sexual things being said by the assistant manager at the Arab, Alabama store but see she is still there.
I recently made a delivery to your Conway Arkansas storeI arrived at 4 p. I have tried to contact people at TSC and no one will respond to me……. A company that operates this way will not be around long make sure to tell everyone you know meet not to shop at TSC!
They will implode mark my words. It will happen but it take us to make others aware of the operations and cruel treatment of employees! I would would really like to see a veterans discount for us who served. Thank you Tom. Never will trust them they need to do some real training on what makes a good company and how to treat the employees they work to death and Pay them awful.
All the district managers care about is meeting plan. Talk to district managers that is where a change needs to start. Always have a wonderful experience. After reading all of these complaints I have to wonder if the authors are complaining on all of the corporate companies websites. I have wrote good and bad experiences I am not passionate for just any reason except I loved this and I know first hand! Unfortunately I think you need to do some investigation into how TSC treats their employees!
I am a manager and have been for years and would never treat my staff the way they treat theirs. Unless you know first hand and want to share your full name you must be one of those they pay to post positive experiences!
Enjoy shopping as you are supporting corporate slavery and belittling and Inhumane treatment. Today I see a company that says one thing and stabs their employees in the back.
If you are an employee watch your back because district managers lie and they have favorites and play favorites! Worst company EVER!! My only problem with this store is that the Asst. She is very rude at times with customers and employees. You can ask her for help and most of the time she cant help you. I know she has been working there for a pretty good while now.
All of the other employees that work there are always very nice and do everything they can to help me. In my experience through the years of retail you have to have good leaders to work for and she is not good at leading. You will be surprised.
It starts from the top and I believe t will never change hoping the implode! If I was a shareholder I would be ashamed I own a part of a company that treats thier employees like dogs. Why is it so difficult to get a wheelbarrow from TS? How hard can this be really? Shareholders come first.
Well they are no better then the factories that use slave labor pay at 9 dollars an hour part time so no benefits no one is full time except the receiver and mangers who work hours and hours for no more money.
Scenario do inventory and cut payroll have 7 trucks of feed etc come one right after the other and have annual sales meeting for managers but no staff to help customers nor take care of the unrealistic demands placed upon them. Have a great day. I am watched how a district manager set up a store manager for failure.
In Banking, Agricultutre and Healthcare I have many high powered connections and I will be sharing my personal experience with those and will tell everyone I come in contact with about the operating practice of Tractor Supply. I will not stop until those who know my passion for right and wrong are told and profits reflect my works by a simple word of mouth. You have messed with the wrong persons family and person who can make this happen.
I want to return the unit, ts says I cant,, im old and really tired of this,, please respond,,,,. The feed buggies carts have too small of wheels on the front.
Load 5 or 6 bags of horse feed on them and they are almost impossible to turn and handle. These carts are difficult for a man but almost impossible for my wife.
Please put some different wheels on these buggies. I am really disappointed in the customer service outside of being in the store. Meaning, almost every store empl can take u to what your looking for… But the following is unbelievable…. Two skid sprayers in Plymton, Ma, were special ordered, one returned with blown motor two years ago, the other never picked up.
Either way I tried to buy these two seasona ago, discounted price was silly. Followed up and no return call. This year manager will look into it, three weeks ago, still no call. Two skid sprayers, very little empowerment at the store level?
Micro mgt? Who knows. No one can give me a correct price. Girl says needs to go outside to get upc in order to give me a price. Swansea, MA I have been in the store three times this year trying to get a price on the smaller tank.
There sitting on inventory as if it appreciates. Well today, I decide to call the district manager as I had 11 district managers on several locations throughout the country. Are you seeing the trend. Things just linger and little problems get bigger. First Staples, then who? Still waiting for a call from the District manage?
I thought I was either part of the problem or part of the solution when I was responsible for production. Does the guy at the top care? Have a pulse? Really sad as this is a desire able store business that is totally disorganized and mediocre leadership at best. I will wait for a call. Does TS need more negative exposure before they start returning calls and fixing problems.
Mike A. Would it be possible to speak with an actual customer service rep instead of being prompted to find all answers via the website? Both your customer service phone number online and on this page prompt the same recording and it is impossible to be connected to a human.
What is UP with that? So I had to buy a tire that is not the same one and I am really upset about this. I do not understand this.
I purchased a cannon gun safe in dec. I paid it in full and told them it would be up to a couple of weeks before I could pick it up. I took time of work and went to the store in monroe wa to pick it up and they informed me that they had sold my safe and they knew about it for a couple of weeks and no one called to explain the problem.
I asked the manager to call me they said he was on vacation and would call me when he returned. He has been at work for five days now and no call. I would like a response if possible thanks. We just bought 2 Berkshire 8 week old pigs yesterday in Mississippi.
After driving home to Bay Minette Alabama and setting up the quarters for the pigs, we opened the bag of hog feed and almost were knocked off our feet with the ammonia smell. After looking at the feed it was wet and chunky! As it is way to far to return this feed, we are angry that this feed was ever allowed to be sold. The Store number is and as I said, in Picayune, Ms. We are truly getting tired of the poor products and poor customer service of all the Tractor Supplies we go to. One in Saraland Alabama, will leave you out in the yard for 15 minutes or never show up to oad items.
And the one in Bay Minette is just as bad! We need to locate another Farm Store. All the women in the evening shift are so rude to customers exp. Anna she acts like it kills her to have to assist someone. Poor place to go but just my opinion.
Thanks lost customers p. After applying and being approved, we followed the Shop Now link and proceeded to place our order. I spent over an hour Tuesday evening at the Puyallup store where one of the staff members attempted to help me with the order. We were able to complete an in-store purchase with the account information, but because the item we wanted could only be ordered online, she was not able to help.
She had to follow the same order procedure we tried at home. We could not get around the CVN requirement. It did not work my wife tried it on our home computer and I tried it on my work computer. I called back, the gal I talked to saw the number and put me on hold to follow.
After 10 minutes on hold that call was dropped. I called back and found myself talking to a third person. At first she could not find the CVN note. Then she contacted another department. When she got back, she reported that no one in that department knew where the temporary CVN came from or why I was given it. The only CVN that will work is the one actually on the back of the card.
Security will not release the number. We have to wait for the card — period. We were hoping to take advantage of the no interest until January offer. Unfortunately, it looks like we will not see the card until after that offer expires. I have called and called the solutions center and hav yet to get a live person on the phone. When you select 4 to place an order, the automated attendant says go on line to place the order. Well I have a shipping question and on line will not provide an answer..
Management,or should i say manager Sarah at the tractor supply in Eden North Carolina Most of the time very rude and disrespectful ….. Reading through these comments is certainly no surprise. Tractor Supply gives off the smell of a dying company, with no attention at all to customer service. It is always hard to find anyone at all in the nearly deserted stores, other than at the cash register.
Yesterday I was working on my tractor. I needed to get a field plowed ahead of rains that were forecast for the afternoon. I discovered that I needed some gear oil. I could have gone two different places to get it, each about 8 miles away, but in opposite directions. I drove the 8 miles to the store to get it, but found out that it was not in stock. When I asked the cashier to speak to the store manager, I wanted to register my complaint about driving 16 miles round trip in vain , she told me that she IS the store manager.
We have been regular customers of this store for some time. We have been buying over lbs of feed from this store per month. I did call corporate to complain. I am supposed to be contacted by email by the district manager, for the Sturbridge, MA store , David Toth.
Toth is very busy supervising the store managers who are too busy working as cashiers at his stores to manage inventory and keep basic items in stock.
Or maybe he is feverishly working on the web site software that misleads customers about inventory in stock. He clearly is too busy, at least so far, to care about losing a regular customer. Tractor Supply clearly has no respect or regard for its customers. As I said, this outfit has the smell of a dying company all over it. I ran into the store to make a fast purchase tonight, there was a strong smell of propane in the air.
My son ,and an another young man began to tell me that early that evening another employee let their g tank leak completely empty. The person in charge even got in on the story. At this time the store is fill and the parking lot smell like a refinery. I E: call the fire department, what did she do?
She call another manager, and said it should be fine.. Then she had the nerve to tell my son, that I need to act like a customer. I was , a concern customer for the safety of the shoppers and the employees. So I call, and she look him my son In the eye and said well we are now going to have a bill. A bill vs possibly of death. You be the judge. One suggestion for corporate. You obviously have No Clue as to what goes on at the store level!
Managers have NO support, team members are poorly trained, overworked and underpaid. You have completely forgotten the roots of this company, the customers and the hard working people who go home exhausted and poor so that your pockets can continue to be lined. Foot traffic varies from store to store. Two team members might be enough to operate some stores but are definitely not enough to operate others.
Give management the payroll to run the stores efficiently instead of constantly setting them up for failure. There are MANY reasons to explain the high rate of turnover. Pay attention to what your employees have to say. As a former employee, I totally agree and then some… I loved the type of work. I am farm and ranch thru and thru.. Take better care of the employees and you will have a very successful farm and ranch company…. This is definitely not happening at TSC.
TSC would be history. I completely agree! I just quit as a cashier there. I trained with another cashier for a day then it was sink or swim. I basically trained myself.
0コメント